D365 Customer Insights Developer

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We are seeking an experienced D365 Customer Insights Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules.

• Configure and customize D365 Sales module in alignment with business requirements
• Develop solutions using Dynamics 365 Customer Insights – Journeys (CI-J) to enable robust customer engagement capabilities
• Work closely with business stakeholders to understand requirements and translate them into technical solutions
• Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes
• Troubleshoot, debug and optimize existing solutions to ensure system performance and scalability
• Perform regular system testing, updates and enhancements, adhering to best practices in D365 development
• Collaborate with cross-functional teams to ensure seamless integration of D365 solutions with other business applications
• Create technical documentation, including configuration guides, design specs and user manuals

• Proven hands‑on experience in configuring and developing within the Dynamics 365 Sales module
• Strong knowledge of the Customer Insights – Journeys module and its features
• Ability to create, deploy and manage flows to automate and streamline business processes
• Understanding of Dynamics 365 ecosystem and how its modules interconnect
• Solid grasp of Microsoft Dataverse, plugins, workflows and custom entities
• Basic integration knowledge of D365 with other Microsoft tools and third‑party apps (e.g., Power Apps, SharePoint)
• Strong problem‑solving and debugging expertise with a keen eye for detail
• Excellent verbal and written communication skills to collaborate effectively with both technical and non‑technical teams

• Microsoft Certified:
  Dynamics 365 [Specific Functional Certification like “Sales Functional Consultant Associate” or Customer Insights-related certification]
• Experience in deploying and managing marketing automation solutions in Customer Insights – Journeys
• Knowledge of customer engagement strategies or CRM workflows to optimize business outcomes
• Experience in agile or scrum development environments

• 5 weeks of vacation
• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Global business travel medical and accident insurance
• Learning and development opportunities including in‑house training and coaching, professional certifications, over 22,000 courses on Linked In Learning Solutions and much more
• All benefits and perks are subject to certain eligibility requirements

• Please note that any offers will be subject to appropriate background checks

• We do not accept CVs from recruiting or staffing agencies

• For this position, we are able to consider applications from the following:

• Swiss nationals
• EU/EFTA nationals
• Third‑country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits

• Mid‑Senior level

• Full‑time

• Information Technology, Engineering, and Business Development

• Software Development and IT Services and IT Consulting

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