Senior Account Manager

Location: Zürich

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Gategourmet is a leading global provider of a full range of catering services for primarily the airline industry. The focus is on culinary and operational excellence – and consistently providing the highest quality products and services tailored to strengthen the brand of our customers. Working with our customers and business partners, we create innovative offerings that delight the senses and make for a memorable dining experience, in the air and on the ground.

Gategourmet Amsterdam is part of Gategroup, the global leader in airline catering, retail-on-board and hospitality products and services. Gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, it delivers operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in over 60 countries/territories across all continents.
** Your role
** We are currently looking for a Senior Account Manager who will get full responsibility of a key strategic customer. Reporting to the Commercial Director, this role will proactively interface with the customer as per the agreed governance, including reporting on service KPIs, menu development, pricing and operational requirements where applicable.

Working with all key internal stakeholders, your role will ensure the delivery of service KPIs, culinary strategy, budget costings and commercial projections are met. The role requires both tactical and operational hands-on mentality and streamlining processes. From a customer perspective, you will be the key person for all aspects of the contract: operationally and strategically and with cross functional departments nationally and internationally.
** Additional responsibilities and duties
** Overall leadership of the account management function across the business,…