Business Insights Analyst

Who are we?

Founded in Switzerland in 2013 with a single PDF compression tool,
Smallpdf has grown into the world’s most loved and trusted PDF software. Today, we offer 20+ easy‑to‑use tools that simplify work with digital documents - from editing and e‑signing to converting and protecting. Available in 24 languages and used in 195 countries, Smallpdf helps over 40 million people every month keep their document tasks simple, secure, and reliable - anytime, on any device.

At Smallpdf
, we make digital documents simple, secure, and accessible for millions of users worldwide. But growth takes more than data - it takes insight
. As the bridge between data and business
, you’ll turn complex datasets into clear, actionable stories that drive smarter decisions. Your mission: uncover new growth opportunities, shape monetization strategies, and spark product innovation. From spotting hidden patterns to measuring real business impact
, you’ll transform analytics from reactive reporting into a proactive force that fuels our future success
.

• Transform data into insights:
  Analyze large, complex datasets to uncover growth, monetization, and product opportunities.
• Shape business decisions:
  Partner with Product, Growth, and Marketing to translate insights into strategies and concrete initiatives.
• Measure impact rigorously:
  Build frameworks to evaluate product launches, experiments, and marketing initiatives - separating real effects from noise, seasonality, or external factors.
• Design smart segmentation:
  Develop and refine customer segmentation models to guide marketing, monetization, and product strategies.
• Drive proactive analytics:
  Move beyond reporting by identifying anomalies, spotting trends, and recommending new opportunities.
• Build clarity and trust:
  Create dashboards and metrics that are clear, consistent, and used daily by decision‑makers.
• Tell the story:
  Present complex analysis in a compelling, business‑friendly way that influences leadership and stakeholders.

• 3–5 years of experience in data analytics, business intelligence, growth analytics, or a similar role.
• Proven track record of translating data into business impact - not just reporting, but shaping decisions and outcomes.
• Experience in SaaS, subscription, or product‑led growth environments is a strong plus.
• Exposure to consulting or cross‑functional project ownership is welcome, provided it’s paired with hands‑on analytical execution.

• Curiosity‑driven: you see anomalies, dig deeper, and ask “why?”
• Business‑first mindset: metrics, dashboards, and models serve outcomes - not the other way around.
• Proactive & transformational: you don’t wait for asks - you spot what matters and drive it forward.
• Structured & methodical: your approach to data quality, validation, and automation gives teams confidence.
• Storyteller: you convert complex findings into narratives that inform leadership.

• SQL & Big‑Data Warehousing: advanced query skills, data modeling, optimization, and strong data‑quality discipline.
• BI & metrics design: pick the right metrics, define consistent formulas, and build usable dashboards.
• Data transformation & validation: hands‑on experience structuring, cleaning, and verifying data pipelines.
• Analytics tools: working fluency with BI platforms (Looker, Tableau, Power BI, etc.) and advanced Excel/Sheets.
• Nice to have: embedding AI/automation in analytics workflows, exposure to modeling or data science.

• Zürich strongly preferred (where the team sits). We support relocation to Zürich for the right candidate, but strong remote profiles will also be considered.

This is a unique opportunity to bring a business‑first lens to data analytics at Smallpdf.
Impact at scale
: your insights won’t just sit in dashboards – they’ll shape strategy, guide growth, and influence millions of users worldwide. You’ll collaborate with cross‑functional teams, tackle complex challenges, and help make data the foundation of how we scale and succeed.

• 🌍 You get to impact how over 30 million…