Manager Workforce Optimisation & Advanced Analytics

Reference MWO

Expected date of entry : to be agreed

dnata Switzerland AG is a leading provider of ground handling services for commercial aviation at Geneva and Zurich airports.

As part of the world-renowned Emirates Group, we have over 1,100 employees in Switzerland. We operate more than 35,000 flights per year for over 60 airlines worldwide. In addition, dnata welcomes its valued passengers in the marhaba lounges at Geneva and Zurich airports.

• Lead the design of advanced workforce planning and optimisation models, using predictive analytics, simulation and scenario techniques
• Move planning from reactive to proactive by analysing and integrating the demand drivers, seasonality, growth and translate them into intelligent forecasting frameworks
• Enable data-driven decisions on workforce mix (fixed, flexible, third-party), based on supply factors (qualifications, availabilities etc.) and develop the future manpower capacity strategy

• Own the end-to-end analytics portfolio for workforce optimization and operational performance
• Apply innovative tools and solutions to deliver high-impact insights, scenario models and performance dashboards for senior leadership and the management team
• Translate complex analytical outputs into clear, actionable business recommendations

• Identify and implement automation opportunities to enable simplified planning, rostering and reporting
• Lead the shift from manual and rule-based tasks and processes towards scalable, flexible and intelligent solutions
• Champion implementation and use of the modern analytics tools, scripting, and digital workflows across the organisation

• Oversee and continuously review and improve RMS configuration, rule logic, system use and evolution
• Define future-state requirements, including optimisation and AI-driven enhancements, on-board and test future focused, employee friendly solutions
• Act as a strategic partner to the internal and Group IT teams and technology providers

• Use advanced analytics to shape the optimal manpower models
• Support third-party labour analysis and approach with data-backed cost, risk and productivity insights and translate the outcomes into a long-term manpower supply strategy
• Build scenarios to evaluate alternative workforce strategies under changing demand and operational factors

• Lead, inspire and develop multidisciplinary analytics and planning teams
• Build a culture of innovation, experimentation and continuous improvement
• Act as a thought leader and strengthen collaboration with Operations, Training, HR and Finance

• Proven track record of applying analytics, AI, optimisation or automation to real-world operational challenges
• Experience in the business improvement, business analyst, resource planning, optimisation, management consultancy or technology role, preferably in airport operations
• Experience leading teams and delivering complex change initiatives
• Strategic thinker who challenges legacy ways of working and who can translate complexity into clarity
• Strong understanding of predictive analytics, scenario modelling and optimisation techniques
• Hands‑on experience with analytical tools or languages (e.g. Python, R, SQL, BI platforms, optimisation tools)
• Ability to design end-to-end analytical solutions, not just reports
• Fluency in English and either German or French

Are you ready for a new challenge, eager to take off with dnata and celebrate future successes with us? We look forward to receiving your complete application, including your salary expectations.

For further information, Teresa Wojtanka, Head of Operations Support & Innovation Switzerland, or the HR Team Zurich will be happy to assist you: zrh.jobs /

By submitting your application, you consent to the internal use of your personal data as part of the recruitment process.

Final date to receive applications :
Saturday, 28 February 2026

Ready to let your career take off ?

Do you want to progress in a dynamic and exciting environment, where team spirit is the leitmotiv ? Then join us ! Apply now as follows: