Onsite Dispatch Technician

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world.

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The Onsite & Dispatch Support team plays a key role in providing exceptional first‑level support for client’s diverse technical environment. While the primary focus is on digital‑first support, occasional onsite presence at client locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in‑person assistance.

• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Work during local business hours of that specific location. Expertise on local language with English written and communication expertise.
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer‑focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first‑level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post‑event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.

• Expertise in AV systems (experience working with technologies such as Extron, Crestron, Fusion, managed teams room devices)
• Hardware support
• Basic network troubleshooting.

• Azure Fundamentals, or equivalent
• OEM certifications

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.