End User Services; EUS Specialist Onsite; Associate II - IT Asset Management

Role Description

End User Services (EUS) Specialist

Zurich based (Switzerland)

Onsite – 5 days a week at Customer site

3-month Fixed Term Employment

We are looking for a customer‑focused End User Services (EUS) Specialist to deliver high‑quality, hands‑on IT support across the organisation. This role is central to ensuring a seamless employee technology experience, combining technical expertise, service excellence, and continuous improvement.

You will support end‑user devices, manage incidents and service requests, provide VIP and on‑site Tech Bar support, and collaborate closely with wider IT teams to keep our workplace technology secure, reliable, and efficient.

• Provide Level 1 & 2 support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
• Own IMACD and device lifecycle management, including provisioning, upgrades, asset tracking, and secure disposal.
• Deliver high‑touch / VIP support, including Tech Bar and walk‑in services.
• Resolve incidents and service requests within SLAs, supporting critical incidents and root‑cause analysis when required.
• Install, configure, and troubleshoot Microsoft 365, Windows/macOS, VPN, endpoint security, and A/V solutions.
• Contribute to automation and continual service improvement, reducing manual effort and enhancing user experience.
• Support joiner, mover, leaver (JML) activities and ensure compliance with security and access policies.
• Maintain knowledge articles, SOPs, and service reporting.

• Minimum of 2 years’ experience in End User Computing, Desktop Support, or IT Service Desk roles.
• Strong hands‑on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune / SCCM.
• Experience with ITSM tools (Service Now, Remedy, or similar) and ITIL‑based processes.
• Exposure to A/V and hybrid meeting technologies (Teams, Zoom, Webex).
• Strong communication skills with a clear customer‑first mindset.

• ITIL Foundation, Microsoft Modern Desktop, CompTIA A+/Network+
• Scripting or automation exposure (Power Shell, Python)

• end user computing
• desktop support
• end user services
• itsm
• servicenow