Customer Solutions Manager, Customer Migration Center

Role Overview

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role you will be a trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from the customers' key milestones. Deliveries such as education plans, the roadmap to business outcome alignments, executive briefing sessions, and go‑live events and transitions are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will help solve their challenges through new ideas, tools and mechanisms.

Successful candidates will have a delivery and change management background, be detail oriented, have excellent problem‑solving abilities, and be exemplary communicators at both the executive and project team level. You will be a peer leader, able to gain stakeholder buy-in, negotiate and lead virtual teams. Your experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and guide customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day‑to‑day management of your customers’ successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us.

• Experience in networking fundamentals, security, databases (Relational and/or No
  
  SQL), operating systems (Unix, Linux, and/or Windows)
• Bachelor's degree, or experience in external or internal customer facing, complex and large scale project management
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Strong analytical skills, attention to detail, and effective communication abilities; experience in managing and troubleshooting network and debugging technical systems
• Fluent German proficiency required for this role
• Experience in project and program management and delivering key business outcomes

• Experience implementing AWS/cloud services
• Experience with, and detailed knowledge of the support market and insights related to cloud computing and IT
• PMP or SCRUM/Agile, SAFe certification