IT Workplace Support Specialist

Responsibilities

• Provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services; handle incidents and service requests via ITSM, including IMACD activities and escalation coordination.
• Install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals); support Microsoft 365, Active Directory / Azure AD user and access management.
• Operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing); support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments.
• Contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms); support rollouts, pilots, and refresh cycles in cooperation with central engineering teams.
• Ensure accurate documentation of solutions, processes, and how-tos; work closely with 3rd level engineering, service providers, and internal stakeholders; support smaller workplace IT projects and continuous improvement initiatives; act as a reliable onsite counterpart for central initiatives and standards.

• 2–4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments.
• Strong hands‑on skills in Windows 11, Microsoft 365 (Teams, Outlook, One Drive, SharePoint).
• Practical experience with hardware support and structured rollouts.
• Solid understanding of Active Directory / Azure AD and basic Intune tasks; basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting.
• Experience working with ticketing and asset processes, SLA oriented mindset.
• High service orientation, reliability, structured working style, and clear communication.
• German fluent (spoken and written); good English for documentation and support interaction.
• ITIL Foundation or comparable certification.
• Experience in large enterprise environments.
• Knowledge around Microsoft Teams Rooms and meeting room technology.
• English certification (e.g. Cambridge B2 / C1).

• Flexible Work Models: a work environment that is well‑balanced, productive and fosters success.
• Personal Development: a culture of continuous learning and feedback; extensive learning offering.
• Agile Working Methods:
  Scrum or design thinking to solve tasks together in teams.

Diversity is important to us. We are looking for applications regardless of any personal background.

We only accept direct applications.