E-Banking Support; German Speaking

Location: Zurich

Start date: As soon as possible

End date: 31.12.2026 – with possibility of extension

• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

• In-depth knowledge of digital banking systems and cybersecurity practices.
• Strong communication skills to explain technical concepts clearly to nontechnical users.
• Problem‑solving abilities with a structured approach to troubleshooting.
• Proficiency in using CRM tools and documenting client interactions.

Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of a valid working permit in Switzerland.