Software Technical Analyst

Position Responsibilities:

• Adapt to Global Technology / Segment wide organization / Business Unit’s strategy particularly with the support model and goal.
• Support a wide variety of systems from a Level 2/3 perspective using Dev Sec Ops  and other methodologies or support models as aligned by MBPS, Business Unit or Stakeholders.
• Work with business clients, internal and external teams to debug or trouble shoot applications.
• Develop/Investigate SQL stored procedures, VBA macros, Python scripts, Java scripts from a support perspective to debug issues or perform analysis for minor enhancements.
• Experienced in analysis regarding data related concerns such as incorrect data, mismatch or any data quality check.
• Coordinate development efforts with the development team for major/minor enhancements.
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team (e.g., Azure Data Factory, CAW-LA, Databricks)
• Create, design, and build report through tools such as Power
  
  BI, Power Automate or Power Apps
• Track and produce key metrics for the team and develop strategies to increase efficiency.
• Remain current on standards, technologies, approaches and methodologies.
• Consistently apply the concept of continuous improvement.
• Document findings and processes as part of application support.
• Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing to validate expectations of code changes, if needed.
• Liase between business users and IT internal and external teams.
• Coordinate business users testing activity for application code changes.
• Adhoc responsibilities as directed by management.

• Minimum 2 years of working experience supporting systems at Level 2 (support).
• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Ability to understand business process requirements and using technology, conceptualize creative solutions through implementation.
• Knowledge of financial services, specifically investment management.
• Client and action oriented, takes initiative, creative and proactive thinker.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• Education: Bachelor’s degree in computer science, Information Technology, or related discipline.
• Licenses: Not required.

• Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences
• Can translate a more complex technical problem into business terms
• Strong application development/programming skills
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
• Work well independently as well as in a team environment as situation dictates
• Have strong knowledge with the following tools:
  • Batch monitoring tools such as CA Workload Automation (or related scheduling software)
  • JAVA
  • MS SQL / Oracle
  • Shell Scripting/ Power Shell / UNIX
  • Informatica development (or related ETL tools)
  • Service Now / Jira / other workflow tools
  • MS Azure Databricks
  • Power Platform Tools (e.g., Power
    
    BI, Power Automate, Power Apps)

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Hybrid