IT Operations Analyst

IT Operations Analyst

Are you passionate about creating seamless IT experiences in a fast‑paced global headquarters? Do you enjoy combining hands‑on technical problem‑solving with a strong service mindset – making sure meeting rooms, events and everyday technology just work? Join our HQ VIP Support team in Zurich and play a vital role in keeping our people connected, productive and ready to make a difference for millions of patients.

As our new IT Operations Analyst, you will be the trusted face of IT at our Zurich site, ensuring meeting rooms run flawlessly, supporting users on their way out of the organization and welcoming new joiners with a smooth onboarding experience. You will combine technical expertise with a strong service orientation, ensuring that meetings, events and day‑to‑day operations run seamlessly.

Your day‑to‑day responsibilities will include:

• Onboarding incoming users – delivering Day 1 IT equipment, setting up accounts and providing training on Microsoft 365, Teams and other corporate tools
• Managing outgoing IT support – ensuring secure return and reallocation of hardware, decommissioning of accounts and proper handover processes for leavers
• Delivering high‑quality onsite IT support and services to all users, including walk‑in/Techbar assistance and resolving incidents through Service Now
• Supporting meeting room technology through the installation, configuration, maintenance of AV equipment, and occasionally providing hands‑on technical support before and during meetings, events and sales cycle sessions
• Safeguarding local IT infrastructure availability in close collaboration with GIWS Infrastructure teams and global subject‑matter experts
• Managing IT equipment, hardware inventory and asset records, and coordinating with vendors to maintain optimal stock levels and service quality
• Working in an Agile setup using Kanban, contributing to continuous improvement and supporting wider GIWS project implementations

In Enterprise IT & Quality, you will be part of a business area that drives impact across the full Novo Nordisk value chain. We strive to stay close to our stakeholders in the business to ensure we deliver on their needs, helping reach millions of people living with serious chronic diseases. Our focus is on being at the forefront within our three areas;

ensuring the highest quality for patients, being a trusted tech leader and an environmentally responsible business.

You will join the HQ VIP Support team, part of Enterprise IT & Quality Local Onsite IT Support function based in Zurich. The team works closely with affiliate end users, global IT colleagues and external partners – making sure technology empowers everyone, every day, from the moment someone joins until the day they move on.

We are looking for a service‑minded IT professional who thrives in a dynamic, international environment and enjoys interacting with users at all levels of the organization. To succeed in this role, we imagine you bring:

• A degree in IT, Computer Science or a related discipline, combined with 3–6 years' experience in IT support
• A minimum of 2 years' experience in audio‑visual technology support, including meeting room setups
• Strong technical knowledge of Microsoft Windows 11, Office 365, hardware, infrastructure and iOS devices, along with experience using ITSM tools such as Service Now
• ITIL Foundation certification (or equivalent service management training); experience working in an Agile/Kanban setup is an asset
• Fluency in Swiss German (spoken) and English (written and spoken), combined with a customer‑centric, proactive personality and excellent communication skills

Please apply before 28th June

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.