Sr. Customer Success Architect

Customer Success Architect

Meet the Team

Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.

The Customer Success Architect team is a distributed group of domain experts in data-center networking, segmentation, and security. CSAs turns a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, leading the journey from onboarding through expansion and guiding customers across the Net Ops and Net Sec Ops  boundary the Smart Switch creates, where NX-OS handles the network fabric and Hypershield governs the security policy implemented on the switch.

CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly.

Above all, Customer Success Architects are outstanding teammates.

• Lead the onboarding and adoption journey for assigned accounts, taking customers from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
• Guide customers through the Hypershield on-premises controller deployment, orchestrating a process the customer's own team delivers across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers stand up real use cases: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key customer collaborators across both Net Ops and Net Sec Ops , and serve as their trusted advisor
• Run workshops and enablement sessions on new and existing capabilities to deepen customer understanding and accelerate adoption
• Identify and clear adoption blockers, collaborating with engineering and support teams to call out and resolve customer issues
• Develop the reusable assets that scale customer success: workshops, training material, reference architectures, and product documentation that help customers deploy accurately and run reliably in production

• Demonstrated depth in Cisco Nexus / NX-OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, leading the technical relationship and outcomes
• Track record onboarding and deploying solutions into customer production, including guiding a clients team through the work
• Knowledge of enterprise virtualization and VM/appliance deployment, able to guide and fix a hypervisor-based install; vSphere/vCenter preferred (current deployment target)
• Strong Linux command-line skills, including config-file editing and production fix

• VXLAN EVPN fabric knowledge and the Smart Switch's roles within it (leaf, border gateway, DCI), enough to advise a customer's network team
• Network segmentation and firewall policy design (zone-based or micro segmentation), and the tradeoffs vs. traditional NGFWs
• Familiarity with the Net Ops/Net Sec Ops  operating split in data-center security
• Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix a failed rollout
• Guiding customers through sophisticated multi-component on-premises deployments they implement themselves
• One major cloud provider (AWS, Azure, or GCP)
• NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible);
  Nexus Dashboard a plus
• Recommendations grounded in technical and business needs, communicated to mixed audiences
• CCNP Data Center, CCNP Enterprise, Dev Net Professional, CCIE Data Center, CCIE Enterprise, or Dev Net Expert (a plus)