IT Service Desk Engineer​/IT Service Desk Supporter

Role Overview

We are a team looking for a motivated and sympathetic personality to be the first point of contact for IT issues. You will work in a hybrid environment, supporting customers with IT inquiries and analyzing and eliminating disturbances and problems.

Acceptance and processing of cases, incidents and service requests in 1st-level support, competent support of customers with IT inquiries, initial analysis and elimination of disturbances and problems.

We are looking for an engaged, motivated and positive personality with a developed service mindset, a solution-oriented way of thinking and a structured way of working.

• Completed apprenticeship as IT specialist EFZ platform development (formerly system technology) or a comparable training
• Ideal first professional experience in the service desk, IT support or a similar environment
• Good knowledge of Windows and Microsoft 365
• Very good knowledge of German, good French and English knowledge
• Basic understanding of IT service management processes (case, incident and service request)
• Enthusiasm for direct customer contact, developed communication skills

• Home office
• Up to 9 weeks of vacation
• Great events to promote team cohesion
• Generous further education budgets
• Almost unlimited career and change opportunities