IT Support Admin at Allps

We are seeking a skilled and proactive IT Support Administrator to manage, maintain, and support the organization’s IT infrastructure. The ideal candidate will have hands‑on experience in IT support operations, system administration, and end‑user support, ensuring smooth and secure IT services across the organization.

• Desktop & Laptop Support
• Active Directory (AD)
• Networking Basics (TCP/IP, DNS, DHCP)
• Hardware & Software Troubleshooting
• IT Ticketing Tools
• Email Systems (Microsoft Outlook / Office 365)
• Remote Support Tools
• Backup & Recovery
• IT Security Best Practices

The IT Support Admin will be responsible for providing Level 1 and Level 2 IT support, maintaining IT assets, resolving technical issues, and ensuring minimal downtime for users. This role requires strong technical expertise, problem‑solving skills, and effective communication with internal stakeholders.

• 2–5 years of experience in IT Support / System Administration
• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
• Experience with user account management and access control
• Knowledge of network troubleshooting and IT infrastructure
• Familiarity with ITIL processes is an advantage
• Strong documentation and reporting skills
• Ability to work independently and in a team environment

• Provide technical support to end users for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Manage user accounts, permissions, and group policies
• Monitor and maintain IT systems, servers, and network devices
• Handle and resolve issues through the IT ticketing system
• Perform system updates, patching, and backups
• Ensure compliance with IT security policies
• Maintain accurate IT documentation and asset inventory
• Coordinate with vendors and external service providers when required

• Competitive salary and benefits
• Opportunities for career growth and skill development
• Exposure to diverse IT technologies and systems
• Supportive and collaborative work environment
• Training and certification support (as applicable)