Application Support Engineer

Candidate should have Valid authorization to work in Switzerland. Role Definition

We are seeking an experienced Application Support Engineer with 6+ years in IT operations or application support, ideally within banking or financial services. In this role, you’ll play a vital part in ensuring the stability, readiness, and reliability of critical application environments across Development, SIT, UAT, and non-production systems. You’ll operate within a structured, high-integrity environment where precision, compliance, and client confidentiality are paramount.

This is a unique chance to grow your skills using modern observability tools, automation practices, and agile delivery models, all while contributing to mission‑critical banking operations rooted in Swiss excellence.

• Support environment setup, maintenance, and validation across Dev, SIT, UAT, and pre‑production systems to ensure operational readiness.
• Perform routine system checks, log reviews, and health verifications to proactively detect and address potential issues.
• Continuously monitor application availability dashboards using tools to identify outages or performance degradation.
• Oversee batch job processing including monitoring start‑of‑day and end‑of‑day (COB) cycles for successful completion.
• Respond promptly to incidents and system alerts, perform initial diagnostics, and escalation to senior engineers when required.
• Assist in database refresh activities, including coordination with DBAs, executing data masking routines, and performing post‑refresh validation.
• Log, track, and manage incidents, changes, and tasks using Ticketing & ITSM tools, ensuring compliance with ITIL processes.
• Support deployment activities through CI/CD pipelines and verifying deployment success and rollbacks.
• Maintain and regularly update technical documentation, runbooks, and knowledge bases in Confluence to ensure accurate and accessible information.
• Participate in incident resolution bridging and contribute to Root Cause Analysis (RCA) by providing logs, event timelines, and diagnostic findings.
• Follow and apply ITIL‑aligned practices for Incident, Problem, and Change Management across daily operations.
• Demonstrate foundational awareness of containerized environments, including monitoring container health and retrieving logs for troubleshooting.
• Leverage scripting skills to automate repetitive tasks and improve operational efficiency.
• Work effectively within distributed, multi‑vendor teams, communicating clearly in English, and aligning efforts with business and technical stakeholders.

• Possess 4+ years of experience in Application Support within enterprise IT environments.
• Experience in monitoring application availability via dashboards and health checks — using tools like Dynatrace, Grafana, or custom portals — to proactively detect outages or performance degradation.
• Exposure to complex IT landscapes, preferably in the banking or financial services sector, with understanding of regulatory, security, and operational rigor.
• Practical experience supporting applications across various lifecycle stages — Development, SIT, UAT, and Production‑like environments — ensuring stability and readiness.
• Knowledge of ITIL processes, particularly Incident, Problem, and Change Management, with demonstrated use in day‑to‑day operations.
• Familiarity with batch‑driven operations and scheduling tools such as UC4 or Atomic AWA, including monitoring job flows and identifying failures.
• Proficient in using enterprise tools for support operations such as Jira, Service Now, Confluence, Git Lab, Octopus.
• Technical comfort with operating systems:
  Linux/Unix and Windows (command‑line operations, log inspection, file permissions).
• Basic understanding of database technologies (Oracle, MS SQL) — ability to run queries, check session status, and assist during DB refresh cycles.
• Foundational awareness of containerization technologies such as Docker and Kubernetes (K8s), particularly in monitoring and supporting container‑hosted applications.
• Experience working in collaborative, distributed teams across time zones, vendors, and disciplines; ability to communicate…