Support service desk H/F
Job in
Zürich, 8058, Zurich, Kanton Zürich, Switzerland
Listed on 2026-07-18
Listing for:
credit-agricole-Amundi
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Overview
IT department of about 3 people, in charge of level 1 and 2 end-user support for 2 entities (approximately 70 users). Covers helpdesk, business support, and projects. Works closely with other entities in other countries. You will join a team of three people, based across the Swiss and Central Europe regions, whose mission is to act as the first point of contact for users and customers, identify and diagnose issues, categorize and log requests in Jira, provide solutions to incidents, manage hardware inventory, ensure alignment with group policies and standards, and handle audit requests related to the infrastructure scope.
Responsibilities- Act as the first point of contact for users and customers
- Identify and diagnose issues and problems
- Categorize and log requests in Jira
- Provide solutions to incidents and issues
- Manage the inventory of all hardware
- Ensure alignment with group policies and standards
- Handle audit requests related to the infrastructure scope
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