Technical Support Specialist

Responsibilities

• Helping customers with technical questions about the solution and how it integrates into their environment
• Responding to customer support queries
• Deliver high-quality support services to our customers
• Independent and efficient ownership of support queues
• Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction
• Recommend solutions to improve efficiency and productivity

• Tech-savvy personality who is excited by new technology
• Experience in the field of technology, unified communications and cloud solutions is a plus
• Minimum 1 year experience in enterprise support, preferably at Level 2
• Customer focused Specialist-Role- within a SaaS organization is a great plus
• Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner
• Customer-focused mindset, able to listen to customer or partner problems and understand the impact issues can have on them
• Very nice to have is MS-Teams fundamentals
• Fluent- very good English (written and spoken) and (Swiss)- German native level- mandatory
• Passion for solving problems
• Self-driven, person who takes responsibility
• Experience with communications platforms, such as Microsoft Teams is a big plus but not mandatory
• Ability to work independently as well as collaboratively while learning technical concepts rapidly and proactively
• Positive attitude and ability to collaborate in a team-oriented environment
• Excellent communication skills to both technical and non-technical stakeholders

• enterprise support
• Level 2 support
• cloud solutions
• unified communications
• problem-solving

• customer-focused mindset
• ability to listen
• solution-oriented
• self-driven
• responsibility
• collaborative
• positive attitude
• excellent communication skills