Head of UX

Head of UX Design – Zürich

DEPT® is a growth invention company with 4,000+ specialists delivering services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Clients include Google, Lufthansa, Meta, eBay and OpenAI. We are a certified B Corp and Climate Neutral company.

As Head of UX Design, you will lead and further develop our DACH UX practice across the value chain – from research to delivery – balancing craft excellence, delivery quality and operational health while shaping a future‑ready UX discipline.

• Drive innovation and deliver excellence; set the standard for user‑centric design and ensure our work delivers strategic business impact.
• Own delivery accountability; monitor quality and collaborate with the EMEA UX leadership team to develop new capabilities and processes.
• Manage operational health and ensure client and team satisfaction.
• Foster cross‑functional alignment with international teams and other crafts such as Strategy, Visual Design, Content and Tech.
• Champion thought leadership; act as an internal and external voice through speaking engagements and industry contributions.

• Over 15 years of experience in UX and product design, with deep expertise in complex digital ecosystems and fast‑paced agency environments.
• A proven portfolio across the entire UX value chain, demonstrating high‑impact results and measurable business growth.
• At least 10 years of people leadership, managing and mentoring senior talent.
• Operational excellence – ability to handle urgent requests and escalations with a performance‑oriented approach.
• Tech and AI savvy; curiosity about digital trends and new technologies.
• Strong communication and influence skills to transform complex UX strategies into persuasive pitches for senior stakeholders.
• Full professional proficiency in German and English (C1 level).

• Flexible, hybrid working policy (2 days from the office depending on location).
• 25 days holiday with the opportunity to take unpaid leave.
• Flexible health budget and Wellness & personal day.
• Learning & development budget.
• Referral bonus program.
• Occasional breakfast and lunch at the office, including Smoothie Tuesday.
• Health contribution via the Open Up platform.
• Choice of working from the Zurich office or a small fully equipped office in Bern.
• Social events and opportunities to connect with colleagues.
• A reputation for doing good; DEPT® has been a Certified B Corp and named Agency of the Year at The Lovies and The Webby Awards.
• Opportunity to work with clients of all sizes across all industries.
• Global annual DEPT® Cares Month – employees donate skills to support local charities.

We actively recruit, develop, nurture and retain talent from diverse backgrounds, with varying skills and perspectives. We encourage everyone to apply, even if they feel they may not meet every requirement; we give everyone a fair chance to shine. Reasonable adjustments can be made to support applicants throughout the recruitment process and in the workplace.