Senior UX Researcher​/Tester

Location: Zürich

We're looking for a Senior UX Researcher/Tester to join our team in Zurich, Switzerland in a hybrid working mode. This is a temporary position running from October 1, 2026 to May 31, 2027. In this role, you will drive research initiatives and usability evaluations that shape digital banking solutions. Your work will deliver insights influencing design choices and ensuring seamless user experiences, contributing to the evolution of client-facing platforms and strategic business outcomes.

Responsibilities Conduct qualitative and quantitative research studies to uncover user behaviors, pain points, and needs

Prepare and present research findings and actionable insights to design teams and stakeholders

Facilitate workshops and design sprints with interdisciplinary teams to support solution ideation

Develop and maintain client journey maps to identify pain points and recommend improvements

Define opportunities for experience enhancement using data-driven insights

Share best practices and coach team members on UX methodologies

Present key research outcomes to senior management

Requirements

Master’s or bachelor’s degree in Human-Centered Design, Human-Computer Interaction, Psychology, or a related discipline5+ years of professional experience in UX research, experience design, or innovation management

Solid knowledge of both qualitative and quantitative research methods; familiarity with statistical inference is an advantage

Strong communication and presentation skills in German and EnglishA growth mindset with a passion for research and continuous learning

Portfolio showcasing relevant UX research work (must be included in application)
Nice to have Experience in the financial services sector

Hands-on experience with advanced research tools and testing methodologies

Understanding of conversion rate optimization (CRO) approaches

We offer5 weeks of vacationEPAM Employee Stock Purchase Plan (ESPP)
Enhanced parental leave

Extended pension plan Daily sickness allowance insurance

Employee assistance program

Global business travel medical and accident insurance

Learning and development opportunities including in-house training and coaching, professional certifications, and courses

Please note that any offers will be subject to appropriate background checks

We do not accept CVs from recruiting or staffing agencies

For this position, we are able to consider applications from the following:

Swiss nationals EU/EFTA nationals

Third-country nationals based in Switzerland with an appropriate work permit

Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits
#J-18808-Ljbffr