Head of Product Design & UX Research (f​/m​/d) | 80-100% | Hybrid working model

Company Description

Welcome to SMG Swiss Marketplace Group!

SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.
We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values:
Better Together, Aim High, and Act Responsibly.

Your Mission
As Head of Product Design & UX Research in General Marketplaces (Ricardo, tutti.ch, and anibis.ch), you will play a crucial role in creating a consistent, high-quality, and impact-oriented UX approach across our teams. You will lead Product Designers, UX Researchers, and a UX Copywriter, helping the organization accelerate discovery, improve design quality, and deliver measurable business impact.
This role allows you to shape how design and research work at scale, embed AI-first workflows into our processes, and empower teams to create customer-focused experiences that build trust, improve conversion, and support monetization. Join our dynamic team, located in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity thrives. Together, we tackle challenges, celebrate successes, and keep learning and growing.

Specifically, you will work on:

• Define and implement a consistent design and UX approach across General Marketplaces.
• Lead, coach, and develop Product Designers, UX Researchers, and a UX Copywriter, fostering a high-performing and empowered team.
• Drive the adoption of AI-first workflows to accelerate research, problem discovery, solution discovery, prototyping, and design delivery.
• Improve the speed and quality of discovery and design processes across teams.
• Ensure strong customer focus by connecting user insights, research, UX decisions, and business outcomes.
• Raise the bar for design quality, usability, consistency, and measurable impact across our products.
• Partner closely with Product, Engineering, Data, and Business stakeholders to improve conversion, trust, user satisfaction, and monetization.

Your responsibilities will evolve as we grow.

What will you bring to the ride?

German and French are a plus, but not a requirement. We value the skills you bring and your ability to learn quickly, so don’t worry if your career path has been unique.

What do we offer?

• 6 weeks of holidays per year (plus the option to buy 10 additional days)
• 40-hour work week with flexitime (capped at 45 hours)
• A hybrid work setup with flexibility to work remotely
• Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption
• SBB Half-Fare Card and first-class travel between SMG offices in Switzerland
• Gender-neutral pay and transparent career paths
• Choose your gear:
  Mac or Windows laptop, and iPhone, Samsung, or Pixel mobile
• An inclusive and innovative environment where…