AI Transformation Engineer (f​/m​/d) 100%- Zürich West

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We're expanding our AI Transformation Team and are looking for an experienced, proactive candidate to join as soon as possible and support our group-wide AI transformation initiative helping us stay at the forefront of AI-driven productivity.

This role, based at our Headquarters in Zurich-West (hybrid work is a given), is critical in helping all global internal teams unlock their efficiency potential, enhance decision-making, and embed AI into daily workflows.

You will focus on identifying impactful use cases, embedding AI into how we work, training internal teams, and helping us become a Customer Zero reference for Microsoft.

• Collaborate with departments to identify, document, and technically implement high-impact AI use cases across our organization
• Turn prioritized use cases from the AI transformation roadmap into working prototypes and production-ready solutions
• Design and deliver onboarding, workshops, and hands-on training sessions tailored to various teams and roles
• Track usage metrics, adoption rates, and report on AI usage impact across the organization
• Support internal communication and efforts to guide teams through the cultural and operational shift toward AI adoption
• Ensure responsible use of AI aligned with company policies, data security, and compliance standards

• Background in Business Information Systems (Wirtschaftsinformatik) combined with in-depth technical understanding would be a great advantage
• Proven experience in digital transformation, or AI technology adoption/ integration roles, with focus on best practices over all departments- mandatory
• Deep expertise of the Microsoft 365 ecosystem, Microsoft AI stack including Microsoft Azure AI & Cognitive Services
• Experience with Azure OpenAI Service, LLM integration, agent frameworks, and MCP integrations
• Hands-on experience building and deploying solutions with Microsoft Copilot Studio and the Power Platform (Power Automate, Power Apps, Power BI)
• Familiarity with AI governance, data privacy, ethical AI use, and responsible AI principles
• Excellent communication and stakeholder management skills
• Ability to translate technical AI capabilities into business value
• Comfortable working across technical and non-technical teams
• AI & ML
  
  Skills:
  
  Experience with full model lifecycle, including feature engineering, data preprocessing, evaluation, AutoML/low-code AI, A/B testing, experimentation, benchmarking, and work with generative AI/LLMs
• Prompt Engineering & Fine-Tuning:: Advanced prompt design, optimization, context management, template-based prompting, integrating external knowledge, dataset preparation, Azure OpenAI fine-tuning workflows, hyperparameter tuning, and version control for prompts and experiments
• RAG (Retrieval-Augmented Generation):
  Experience with RAG architectures, vector databases, semantic search, custom model deployment, API management, and responsible AI/bias mitigation

• A fast-paced, international, and collaborative work environment
• A challenging and diverse role with high autonomy
• A motivating and supportive team culture where your ideas matter
• Excellent opportunities for personal and professional growth
• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential?

We are very looking forward to getting to know you!