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Hands-On Service Desk Lead & Team Coach
Job in
Zürich, 8081, Zurich, Kanton Zürich, Switzerland
Listed on 2026-08-22
Listing for:
Nicoll Curtin
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Nicoll Curtin is seeking an experienced Service Desk Team Lead to blend people leadership with hands-on operational expertise. You will lead a small service desk team while remaining actively involved in first-level support during business hours.
You will coach and develop staff, plan shifts, ensure stable coverage, and monitor requests, incidents, and service quality to maintain high standards of support. Strong communication, escalation handling, and a commitment to professional growth are
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