Service Desk Team Lead
Job in
Zürich, 8081, Zurich, Kanton Zürich, Switzerland
Listed on 2026-08-22
Listing for:
Nicoll Curtin
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
We are looking for an experienced Service Desk Team Lead who combines people leadership with hands-on operational expertise, to join our client's team. In this role, you will lead a small service desk team while remaining actively involved in first-level support during business hour.
Responsibilities Leadership & Team Management- Lead, coach, and develop a small first-level support team
- Act as a role model by actively participating in day-to-day support activities
- Plan staffing, shifts, and task distribution to ensure reliable coverage
- Support team members in prioritisation, escalation handling, and professional growth
- Provide first-level support for security services during office hours
- Monitor incoming requests, incidents, and service quality
- Completed vocational training in IT (EFZ) or comparable education
- At least 3 years of relevant experience in a service desk, support, or operations role
- Proven experience leading or coordinating a small team
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