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AI-Driven Omnichannel Service Architect & Delivery Lead
Job in
Zürich, 8081, Zurich, Kanton Zürich, Switzerland
Listed on 2026-08-23
Listing for:
NZZ
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Die NZZ sucht eine/n Product & Process Owner Customer Success & AI Automation (m/w) 80-100% in Zürich. Sie gestalten die Future Service Desk-Architektur, priorisieren Anforderungen für Voice, E-Mail und Chat, und treiben AI-gestützte Service-Prozesse voran.
Sie arbeiten eng mit IT-Teams zusammen, gestalten Backlogs und KPI-gesteuerte Steuerung, bringen Experience-Exzellenz in Customer Success und verändern Prozesse durch Automatisierung.
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