AI-Driven Customer Success Architect
Job in
Zürich, 8081, Zurich, Kanton Zürich, Switzerland
Listed on 2026-08-23
Listing for:
NZZ
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), IT Consultant, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Die NZZ sucht eine/n Product & Process Owner Customer Success & AI Automation (m/w) mit 80-100% für Zürich. Sie gestalten die Vision des Future Service Desk, priorisieren Anforderungen und steuern das Backlog, um eine kanalübergreifende Service-Architektur zu schaffen.
Im Fokus stehen KI-gestützte Prozesse, Übergaben zwischen KI-Agenten und Mitarbeitenden sowie eine nahtlose Customer Experience. Sie bringen einen Hochschulabschluss in Wirtschaftsinformatik oder vergleichbar, Erfahrung in agilen
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