Junior IT Support Specialist

For our international client in Zürich, we are looking for a Junior IT Support Specialist to join their service desk team on a short term contract
. Good German and English are required.

This is a strong opportunity for someone at the start of their IT career: you will work alongside experienced support engineers in a multinational environment, with structured onboarding and day‑to‑day mentoring.

Core Responsibilities

1st level IT support (with support on 2nd level tasks)

• Act as first point of contact for users, investigating and resolving common incidents on site and remotely
• Log, track, and update tickets in the internal service desk system according to defined procedures
• Escalate more complex cases to senior colleagues, and assist them in resolving these
• Follow global and local IT procedures and processes

Communication and collaboration

• Provide friendly, professional service to users at all levels of the organisation
• Work closely with regional and global IT support colleagues
• Help users with basic questions on standard tools and applications

Support and maintenance

• Set up, install, and maintain IT equipment: laptops, desktops, multifunctional network devices (printer, copier, scanner), mobile phones, and projectors
• Carry out simple hardware repairs and peripheral replacements following documented specifications
• Install and troubleshoot operating systems, client software, and business applications
• Support colleagues in identifying opportunities to improve service and processes

Local IT administration

• Assist with the 3rd party ordering process
• Help maintain the IT hardware inventory and track compliance
• Support account creation, termination, and move requests under supervision

Information security

• Apply security requirements in force and treat all information as confidential

Education, Experience & Knowledge

• Completed apprenticeship (Informatiker EFZ or equivalent), IT degree, or certified IT training — recent graduates are welcome
• Up to 2 years of professional experience; internships, apprenticeship experience, or practical project work count
• Familiarity with standard IT hardware (desktops, laptops, printers, projectors, iOS and Android devices)
• Working knowledge of the Microsoft environment (Windows 10/11, Microsoft 365, basic Active Directory concepts) and Google Workspace
• Exposure to PC staging or software deployment tools is a plus, but training will be provided
• Interest in working in a multinational and multicultural environment

Languages

• Native spoken and written German and fluent English (both are used daily with users)
• Any additional language is an advantage

Personal Qualities

• Willingness to learn quickly and ask questions when something is unclear
• A helpful, patient manner with users of varying technical ability
• Flexibility to adapt as priorities change
• Reliability and composure when the ticket queue gets busy
• Self‑motivation and a hands‑on attitude