ServiceNow Programme Manager

Location: Zurich
Start date
: ASAP
Duration:12 months - with possibility of extension

• Manage the Service Now Programme and ensure end-to-end delivery of IT Service Now related projects, from feasibility through execution, within agreed scope, timeline, and budget
• Translate overall project objectives into actionable work packages; provide comprehensive project and resource management, including timeline, budget, cost, and progress monitoring
• Coordinate with the Service Now Platform team on release planning, upgrade activities, and management of platform dependencies
• Ensure all deliverables comply with relevant delivery standards and internal governance frameworks
• Guarantee quality and compliance of all project deliverables; provide timely and transparent progress reporting
• Align projects with the Service Now roadmap and ensure contribution to strategic objectives
• Work closely with Global IT Service Management and IT Service Engineering teams to set priorities and plan projects based on available budget and resources
• Identify and engage key stakeholders, maintaining strong communication with sponsors, steering committee members, and other relevant parties
• Facilitate effective communication and decision-making at all levels, including executive reporting
• Lead, inspire, and motivate project team members to achieve objectives
• Proactively identify, assess, and manage project risks and issues

• 10+ years of proven Project / Programme Management experience, ideally within Financial Services or large-scale enterprise IT environments
• Relevant certifications (e.g. PMP, PRINCE2, MSP, IPMA) are an advantage
• Proven senior-level project/programme management expertise (ITPL), including Waterfall, Agile, and Hybrid delivery methodologies
• Strong analytical and conceptual skills, capable of independently assessing complex situations and developing effective solutions
• Excellent organisational and communication abilities, including stakeholder engagement and reporting at senior management level
• Structured, goal-oriented, and proactive working approach, balancing strategic objectives and operational priorities to ensure timely, high-quality delivery
• Ability to manage dependencies across multiple projects and coordinate at project/programme level, demonstrating strategic thinking beyond individual projects
• Experience working in IT Service Management environments, with a good understanding of ITSM processes and ITIL best practices
• Solid understanding of the Service Now platform and its core capabilities, including ITSM and Configuration Management (CMDB); exposure to additional Service Now modules and CSDM concepts is an advantage
• Vendor and contract management experience, ensuring alignment with project objectives and compliance standards