Senior ITSM Engineer
Listed on 2026-09-12
-
IT/Tech
IT Support, IT Consultant, IT Business Analyst, Systems Analyst
We’re looking for a Senior ITSM Engineer to join a dynamic project team supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisation in Zurich
.
This is a great opportunity to take on a key technical role in an active implementation project with real impact across core ITSM processes.
What You'll DoDrive the implementation of a new ITSM platform (e.g., Service Now, Jira, Ivanti, BMC Remedy)
Develop and enhance ITSM processes:
Incident, Change, Service Request, and Configuration Management
Automate workflows using Power Shell, SQL
, and other scripting tools
Maintain and expand the CMDB
, ensuring data integrity and structure
Manage data imports from source systems and optimize interfaces
Act as a trusted partner to the team and grow into a go-to expert for ITSM topics
What You Bring5+ years experience in ITSM engineering and project delivery
Strong background in:
IT Asset & Configuration Management
Scripting & automation (Power Shell, SQL; C# is a plus)
ITIL and/or Dev Ops experience
Fluent German and English communication skills
Collaborative team player with a proactive, hands-on approach
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