IT Support & Operations Engineer; human

IT Support & Operations Engineer (human)

Neura Robotics
• Zurich

NEW

Imagine working in a team that forms the heartbeat of a company. The corporate functions – Finance, Controlling, Office Management, IT Infrastructure, Facility Management, and People & Culture – are not just supporters but active shapers. Here, you ensure everything comes together so each department can achieve its best results. Whether you're analyzing numbers in Finance and Controlling to enable crucial decisions or shaping the workday in Office Management so everyone can focus on what matters – your contribution makes a difference.

IT Infrastructure connects teams and technologies, ensuring efficient processes and keeping the company digitally future-ready. Facility Management creates inspiring spaces where people can develop ideas and grow together. In the People & Culture team, you help shape the culture that defines our company and invites talents to give their best. You’ll be at the center, working with people across all areas to secure success and shape the future.

If you're looking for a role that combines diversity, responsibility, and team spirit, then the Corporate Functions are the perfect place for you. Together, we achieve more – turning ideas into reality.

Full-time

Zürich

from today

Our central IT team in Germany relies on you as the IT Champion on site, keeping day-to-day IT running at our Zurich office of around 100 people: M365-connected Windows and Mac devices, AD-joined Linux clients, peripherals, printers, and local enterprise networking. When something needs deeper expertise, our well-staffed IT team in Riederich is there to back you up with 2nd- and 3rd-level support – you're the one who spots problems early, fixes what you can, and escalates the rest with the right context.

• Single Point of Contact
  :
  Be the go-to person for IT at NEURA's Zurich office – approachable, visible, and quick to respond when something breaks.

• Windows, Mac & M365
  :
  Keep M365-connected Windows and Mac devices healthy – provisioning, basic Intune/Entra , updates, and everyday troubleshooting.

• Linux
  :
  Support AD-joined Linux devices, from routine domain and access issues to basic diagnostics.

• Peripherals & Printers
  :
  Set up, maintain, and troubleshoot peripherals and printers across the site.

• Local Networking
  :
  Monitor and troubleshoot the site's enterprise network – connectivity, WLAN, and switch-level issues – and recognise when a problem needs specialist attention.

• Smart Escalation
  :
  Judge confidently what's yours to fix and what belongs with the central team's 2nd/3rd-level support in Riederich – and hand it over with the right context.

• Device & User Lifecycle
  :
  Handle onboarding and offboarding locally, keep devices ready-to-deploy, and maintain accurate records.

• Vendor Coordination
  :
  Liaise with local vendors and service providers for hardware, networking equipment, and printer maintenance.

• Process & Documentation
  :
  Follow and help refine central IT processes rather than building local workarounds; document recurring issues so Riederich can act on patterns.

• Completed IT apprenticeship (Informatiker/in EFZ, ideally with a systems technician focus) or an equivalent qualification, or a Bachelor's degree in computer science or a related field (FH or university).

• Several years of hands‑on, generalist IT support experience spanning Windows, macOS, Microsoft 365, and Linux environments.

• Working knowledge of Microsoft Entra  M365 administration (users, groups, MFA, licensing).

• Experience with AD‑joined Linux clients.

• Comfort troubleshooting local network issues – connectivity, WLAN, and basic switch configuration.

• Independent, structured way…