Product Specialist

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.

Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own.

The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before.

Continuous protection. AI-powered Nonstop Sec Ops. That's Ontinue.

We are looking for a Technical Product Manager to join our Product Management team in Zurich and help shape the continuous improvement of Ontinue's AI-powered MXDR service.

This role is ideal for an experienced Technical Product Manager who has owned technical products end to end. What matters is that you understand cyber security environments, enjoy working with customers and technical teams, and are ready to own a core area of our MXDR portfolio from day one.

You will work closely with Product, Sales, Engineering, Security Operations, Customer Success, and customers to translate market feedback, customer needs, and technical requirements into clear product priorities, requirements, user stories, and service improvements.

This is a hand-on role for someone who is structured, curious, customer-focused, and comfortable moving between technical discussions, customer conversations, and product execution.

• Own the roadmap and continuous improvement of Ontinue's MXDR service offering.
• Work with Product, Sales, Engineering, Security Operations, Customer Success, and customers to understand needs, use cases, pain points, and desired security outcomes.
• Translate customer, market, and internal feedback into requirements, user stories, product concepts, and roadmap priorities.
• Lead requirements engineering: discovery, documentation, prioritization, validation, and stakeholder alignment.
• Join customer and prospect conversations to understand technical requirements and operational challenges.
• Bridge commercial and technical teams by capturing, structuring, and following up on product feedback.
• Create clear diagrams, workflows, presentations, and documentation to explain product concepts and technical ideas.
• Drive go-to-market activities with product knowledge, technical context, competitive insights, and messaging input.
• Monitor trends in cyber security, MDR, MXDR, SOC operations, Microsoft Security, and AI-powered security operations.

• 4+ years of experience delivering and scaling Agentic SOC customer engagements.
• Practical cyber security experience, for example in managed security services, threat detection, incident response, SOC operations, consulting, or customer-facing technical work.
• Ability to understand customer needs, challenge assumptions, and translate feedback into clear product requirements.
• Confidence working with Sales, customer-facing teams, technical stakeholders, and customers.
• Structured, analytical thinking combined with a pragmatic, hand-on execution style.
• Clear communication skills with both technical and non-technical audiences.
• Ability to communicate complex technical ideas through diagrams, workflows,…