Azure​/M365 Operations Engineer m​/f​/d

Glattbrugg ZH or Bern and Remote

itnetX is a leading provider of Microsoft cloud solutions in Switzerland.
With a clear focus on Azure and Microsoft 365, we support our clients not only during implementation, but also in the stable, secure, and efficient operation of their cloud environments. Our experienced employees ensure that cloud services run reliably and are continuously developed. In this way, we create sustainable solutions for Swiss SMEs and make an active contribution to the digitization of Switzerland.

As an Operations Engineer Azure / M365, you will accompany our customers in the further development of their cloud environments and ensure that Azure and Microsoft 365 services run stably, securely, and efficiently in daily operations. You will work in second-level support, operate and optimize existing cloud services, and apply your technical expertise in a targeted manner to support customers and internal teams not only in operational business, but also to actively guide them in the further development, optimization, and sustainable design of their cloud solutions.

• ideal conditions to advance your career in the booming and promising IT cloud market
• the opportunity to take on responsibility and contribute to the transformation of the company as an important team member
• Being part of a motivating and dynamic team that contributes to the company's success through highly advanced and flexible working conditions
• Active support for further training

• You support and advise our customers as a technical contact person for Azure, Azure Virtual Desktop (AVD), and Microsoft 365, and continuously develop their cloud and workplace platforms.
• You plan, implement, and optimize solutions relating to Microsoft 365, Azure, Microsoft Endpoint Manager, Teams, SharePoint Online, Exchange Online, and Azure Virtual Desktop.
• You will take over the operation, monitoring, and continuous improvement of customer environments, ensuring stable, secure, and high-performing services.
• You sustainably analyze complex incidents and problems, implement improvement measures, and support first-level support as a technical point of contact.
• You independently execute changes, service requests, and technical adjustments while ensuring compliance with security, compliance, and governance requirements.
• You identify optimization and innovation potential at an early stage and support our customers in developing future-proof cloud and workplace roadmaps.
• You document solutions and operational processes professionally and actively contribute to the further development of standards and best practices.
• You support maintenance work and updates in customer environments, working closely with engineering, service management, and sales teams.
• You contribute your technical know-how to customer projects, pre-sales activities, and the further development of our services.

• Completed training in computer science (Systems Engineering EFZ, HF/FH or comparable), ideally with a focus on cloud or Microsoft technologies.
• Several years of experience in IT operations, preferably in Azure, Microsoft 365, or managed service environments.
• Solid knowledge of Azure and Microsoft 365, particularly in Microsoft Endpoint Manager, Teams, SharePoint Online, Exchange Online, and Azure Services.
• Experience in second-level support as well as in processing incidents, changes, and service requests in productive customer environments.
• Pleasure in not only providing technical support to customers, but also actively advising them, understanding their requirements, and jointly developing sustainable solutions further.
• Strong communication skills and a confident demeanor in client and workshop settings, as well as the ability to convey technical topics in a clear and audience-appropriate manner.
• Analytical, structured and independent working style, as well as a high sense of quality and responsibility.
• Very good knowledge of German as well as good knowledge of English; knowledge of French and a willingness to travel are an advantage.