Incident & Problem Manager

Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.

Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.

• assess incidents from a business and client impact view, complementing technical handling by control center teams
• ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders
• coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
• act as interface between operations, IT teams and external providers during incidents to align priorities and actions
• participate in 7×24 on-call duty, supporting business-critical incidents outside standard working hours

• experience with IT service management frameworks such as ITIL or similar structured incident processes
• strong understanding of service operations and business processes; additional experience in payments or transaction processing environments is a plus
• ability to structure complex information and communicate clearly to different stakeholder groups
• high level of ownership and accountability when handling critical situations and time-sensitive incidents
• needed Language
  
  Skills:
  
  English and German (spoken and written)