Head of Customs

We are looking for a Head of Customs to be part of GEODIS Switzerland! This position can be absed in our Zurich or Basel offices.

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business:
Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.

• Lead all customs-related activities across Switzerland.
• Establish a unified customs organization covering both standalone customs brokerage operation and customs activities embedded within transport operations.
• Define organizational structures, responsibilities, and performance expectations.
• Build and develop a high-performing customs teams.

• Oversee all customs clearance activities for imports, exports, transit, and special customs procedures.
• Ensure seamless execution of customs services across all operational platforms and business units.
• Monitor operational performance, service quality, productivity, and customer satisfaction.
• Implement operational standards and best practices across all customs locations.
• Drive operational efficiency through process optimization, automation, and digitalization initiatives.

• Ensure full compliance with Swiss, EU, and international customs regulations.
• Maintain and continuously improve the company's customs compliance framework.
• Oversee AEO certifications, customs authorizations, licenses, and regulatory approvals.
• Act as the highest escalation point for customs audits, investigations, claims, and compliance related matters.
• Ensure effective risk management processes are implemented throughout the customs organization.
• Maintain strong internal controls and governance standards.

• Serve as the primary contact for customs authorities and regulatory agencies.
• Build and maintain constructive relationships with customs administrations and industry organizations.
• Represent the company in customs-related industry forums, working groups, and external meetings.
• Monitor regulatory developments and ensure timely implementation of changes.

• Develop and implement country-wide customs operational standards.
• Identify opportunities for automation, standardization, and process improvement.
• Support implementation of customs technologies, OCR solutions, EDI integrations, AI tools, and productivity enhancements.
• Drive continuous improvement initiatives to improve quality, efficiency, and scalability.

• Support strategic customer relationships and act as executive escalation point for customs-related issues.
• Ensure customs solutions meet customer requirements while maintaining regulatory compliance.
• Collaborate with commercial and operational teams to improve customer experience and service delivery.

• Manage customs operational budgets and cost performance.
• Monitor key performance indicators including productivity, quality, compliance, profitability, declaration turnaround times, and customer satisfaction.
• Develop action plans to improve operational and financial performance.
• Support business growth through scalable and efficient customs operations.

• Recru…