Marketing Operations Manager

Location: Zürich

Job Description About the role

EF High School Exchange Year is looking for a sharp, reliable, highly organized operator to help keep our international marketing team focused, aligned, and moving.

This role is focused on the operational side of marketing: creating the structure, follow-through, process, and daily coordination that allow strong strategy and creative work to turn into real progress.

You will be the day-to-day operating partner for a small, ambitious marketing team working across 13 country markets.

You will sit close to the central marketing leadership team and work directly with digital marketing, creative, country sales teams, agencies, and other internal stakeholders to keep multiple work streams moving in parallel.

The person who will thrive in this role is structured, calm, proactive, and high trust. You are energized by bringing order to complexity. You like turning vague needs into clear next steps. You are comfortable making decisions, pushing work forward, and ensuring people have what they need to deliver.

What You Will Do Own the team’s operating rhythm and help run the practical day-to-day machinery of the marketing team

• Own the team's project management infrastructure, including meetings, timelines, task tracking, status updates, and follow-up.
• Keep key work streams moving across multiple campaigns, markets, and stakeholders.
• Turn leadership priorities into clear action plans, owners, deadlines, and next steps.
• Spot risks early and elevate when priorities, timelines, or resources are becoming misaligned.
• Make sure the team has a clear view of what is happening, what is stuck, and what needs attention.

Triage and manage marketing requests, acting as the central point of contact for country teams requesting marketing support.

• Field and organize requests from sales and market teams across 13 countries.
• Help assess what is urgent, what is important, what can wait, and what needs more clarity.
• Route requests to the right people across digital, creative, content, and leadership.
• Protect the team from constant distraction by creating structure around inbound needs.
• Help ensure country teams feel heard while keeping the central team focused on the highest-value work.

Coordinate campaign and creative workflows, helping keep production work clear, structured, and on track.

• Coordinate brief intake, timelines, review cycles, approvals, and delivery.
• Work with designers, digital marketers, agencies, vendors, and internal stakeholders to keep projects moving.
• Help make sure briefs are complete, deadlines are realistic, and feedback is consolidated.
• Track deliverables across markets and campaigns, especially during peak season.
• Support campaign trafficking, asset handoffs, and administrative coordination where needed.

Support reporting and performance tracking. While you don’t need to be a data strategist, you should be comfortable with numbers and helping the team stay close to performance.

• Support regular reporting cadences by helping to compile, organize, and distribute key performance data to teams and stakeholders
• Help maintain simple dashboards, spreadsheets, and tracking documents.
• Partner with the digital marketing lead and head of marketing on budget tracking, pacing, and forecasting processes and reporting.
• Bring a practical, detail-oriented eye to campaign performance, market activity, and operational reporting.

Improve how the team works by helping to modernize the ways of working over time.

• Identify process gaps, repeated inefficiencies, and places where the team is losing time.
• Improve documentation, onboarding materials, shared workflows, and knowledge management.
• Help introduce better systems, templates, tools, and routines where they make the team faster or clearer.
• Bring curiosity and…