Senior Executive, Policy Servicing

Key Tasks

• Perform the process initiated by the company and Service Request from customer for Takaful/Life.
• Able to present data to support decisions for solutions.
• Assist superior in participating product meeting.
• Assist superior in preparing system/business requirements.
• Perform system enhancements and prepare relevant document for sign‑off prior, during and after UAT.
• Assist superior to monitor the result.
• Review process and propose for automation/improvement.
• Perform all activities achieving reasonable quality, performance and within the agreed timeline.
• Prepare and review relevant documents e.g. WI, regulatory guides, policy contract.
• Support team member on day‑to‑day problem solving.
• Assist in any ad‑hoc assignment/projects from Management when required.
• Ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.

• Good communication skill – verbal and written.
• Analytical skill.
• Good in Excel / Big Data.
• Ability to produce high quality work under pressure and right attitude for work.
• Sound processing knowledge.
• Sound product knowledge.
• PC literate and excellent in communication skills.
• Knowledge in Life Insurance / Takaful, good communication/interpersonal skill. Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.

• Education:
  
  Degree or Diploma with relevant experience.
• Experience:
  
  Minimum 3 to 5 years working experience in Insurance Industry.

We welcome applications from everyone regardless of background, beliefs, or culture. We are committed to continuous improvement and offer a comprehensive range of training and development opportunities.