Supervisor - Zürich Poststraße

Job responsibilities

Your mission

• Lead your team alongside the store manager and hold a leadership position in their absence.
• Provide support to ensure store operations are carried out efficiently. At RIMOWA our supervisors support the store managers with task delegation, cashiering, personal management and inventory management.
• Drive strategic growth through careful analysis of product and consumer trends.
• Provide an outstanding and unforgettable client experience. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journey is our top priority.
• Build long-term relationships with our clientele by leveraging our tools to foster brand loyalty.
• Assist with special requests and perform repairs in coordination with our client care department.
• Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies the our values, collaborates with their colleagues and is always there to lift the team spirit.

Your experience and skills

• Passionate about storytelling, lifestyle, luxury and travel.
• Experienced with people management and look to drive personal growth for those in your team.
• Confident in your inter-personal skills and excel in dealing with both team members and clientele.
• Enthusiastic about retail and delivering memorable experiences for our clientele.
• Have a great eye for visual details and are eager to achieve team objectives.
• Proactive in how you approach clientele, build long‑term relationships and approach each situation with a collaborative spirit.
• Experienced in the sector.
• Fluent in German and English
  . Additional languages are a plus.

OUR OFFER

• A competitive salary based on your experience with additional company profit‑sharing scheme
• Employee discount on RIMOWA products and access to LVMH private sales as well as regular LVMH Family & Friends offers
• Your own RIMOWA Essential Ambassador suitcase (gifted after 6 months on an indefinite contract)
• Company seniority programme with diverse benefits
• Regular product and sales trainings to continuously expand your know‑how in the luxury segment
• Exciting projects and individual career development opportunities
• An international and exciting environment within the LVMH Group