Deputy Store Manager 100% (M​/W​/D) Zara Zürich

Here customer satisfaction meets operational excellence, where the way the team engages turns everyday interactions into memorable experiences, and where every decision contributes to the store’s success.

In this role, you lead the Customer Experience strategy, analysing KPIs, identifying opportunities, and making adjustments to ensure that every touchpoint reflects excellence. You guide the team, provide training, and model service that sets the standard for customer-centric behaviour. By embodying the Energies method, you inspire others to bring the same focus and energy to every interaction.

We’re looking for people who thrive on combining vision with action – leaders who can organise teams, develop talent, and create an environment where both the customer and the team flourish. People who can oversee budgets, maintain product and image standards, and drive improvements in both space and processes, all while keeping the customer journey at the heart of every decision.

Here, you’ll find the opportunity to shape experiences, refine operational flow, and elevate the team’s capabilities. Every store has its unique rhythm, and this is your chance to leave a mark through strategy, leadership, and innovation. Support, training, and growth opportunities are provided from day one.

This role is more than leading operations. It’s about creating a store that balances service, aesthetics, and performance.