Senior Sales Advisor - Luxury

We are currently seeking a multilingual Luxury Sales Advisor for our client’s boutique located in the heart of Zurich. In this role, you will act as a true ambassador of the brand, committed to delivering exceptional client experiences and cultivating long-lasting relationships. With a strong understanding of luxury retail, you will guide clients through their journey, offering personalized service and expert product knowledge.

• Consistently achieving and exceeding sales targets, contributing to the boutique’s commercial success.
• Delivering outstanding customer service, including proactive claim management and after-sales support.
• Accurately capturing and maintaining client data in the CRM system to enhance personalization and loyalty.
• Upholding boutique visual merchandising standards and supporting impactful product presentations.
• Ensuring compliance with cash handling, security, and loss prevention procedures.
• Conducting inventory checks and supporting accurate stock management.
• Developing expertise in a designated product category to serve as a trusted advisor for clients and colleagues.
• Supporting reporting activities to enable performance tracking and business insights.
• Maintaining the highest standards of boutique cleanliness, organization, and presentation.

• Several years of proven experience in luxury retail - Fashion & Accessories' background preferred
• A genuine passion for luxury goods and an understanding of the high-end client journey.
• Strong sales acumen with a track record of exceeding targets.
• Team-oriented with excellent collaboration skills.
• Proactive, results-driven, and committed to excellence.
• Exceptional communication and interpersonal skills.
• Fluency in German is required; proficiency in English is essential, and knowledge of other languages is highly desirable.

You will join a prestigious luxury environment that values craftsmanship, innovation, and excellence. We foster a collaborative workplace that celebrates diversity, nurtures talent, and supports professional growth.