Inventory & Hub Operations Specialist in Zürich; M​/W​/D

At BOLIA, we believe that exceptional customer experiences are built on great design, strong teamwork, and operational excellence. Behind every inspiring store experience lies a well‑organized operation, where every detail matters.

As our new Inventory & Hub Operations Specialist, you will play a key role in ensuring efficient inventory management, smooth hub operations, and consistent operational standards across our stores and pick‑up point.

Your main focus will be to create structure, improve workflows, and ensure that returned and cancelled products are quickly transformed into new sales opportunities. You will take ownership of our daily hub operations while supporting store teams in maintaining accurate inventory, efficient stock handling, and strong operational routines.

Working closely with our Retail Country Manager, store teams, and logistics partners, you will help strengthen operational performance and contribute to an inspiring and seamless customer experience.

• Take ownership of the daily operations of our BOLIA Hub, ensuring efficient workflows, high operational standards, and a welcoming customer pick‑up experience.
• Manage returned and cancelled products, ensuring they are processed efficiently and quickly made available for resale.
• Maintain accurate outlet pricing, handle damage documentation, and ensure proper follow-up on stock-related issues.
• Plan and conduct inventories across the hub and selected stores, ensuring high inventory accuracy and reliable stock data.
• Investigate inventory discrepancies, identify root causes, and implement corrective actions to prevent recurring challenges.
• Support and train store teams in stock management, inventory routines, and operational best practices.
• Optimize stockroom organization, replenishment processes, and daily stock handling to create efficient and consistent operations.
• Act as a key link between stores, the hub, and logistics partners, ensuring strong communication and smooth collaboration.
• Identify opportunities to improve processes, reduce stock losses, and strengthen operational efficiency across locations.
• Collaborate closely with our Retail Operational Manager and Loss Prevention Controller to continuously improve stock control, operational standards, and loss prevention routines.

• Understands logistics flow between distribution hubs and retail stores
• Brings experience in inventory management, logistics, warehouse operations, or a similar operational role..
• Has a strong understanding of stock handling, inventory accuracy, and efficient operational workflows.
• Is highly structured, organized, and detail-oriented, with a natural ability to create overview and maintain high standards.
• Takes ownership of responsibilities and enjoys working independently across different locations.
• Has an analytical mindset and a solution‑oriented approach to identifying challenges and improving processes.
• Is passionate about operational excellence and continuously looks for smarter and more efficient ways of working.
• Enjoys sharing knowledge, supporting colleagues, and helping store teams succeed through training and guidance.
• Builds strong relationships and communicates effectively with both internal teams and external partners.
• Thrives in a hands‑on role where planning, coordination, and practical execution go hand in hand.
• Brings a positive attitude, a strong sense of responsibility, and the motivation to make a real difference.

Your primary workplace will be at our BOLIA Hub in Zürich, Switzerland. As part of the role, you will also visit and support our stores across the market, working closely with store teams and logistics partners to ensure efficient and consistent operations.