Client Advisor; Internship Agreement

JUNIOR CLIENT ADVISOR - Internship 6 months

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges.

Are you ready to make a difference with us?

YOUR MISSION

As a Junior Client Advisor in our Zurich boutique (intern/working student), you will play a key role in driving boutique sales performance by delivering memorable client experiences, building long-term client relationships, and contributing actively to operational excellence while embodying TAG Heuer’s brand DNA at all times. Based in our Zurich boutique, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity.

You will report to the Boutique Manager.

JOB RESPONSIBILITIES

• Contributes to boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique
• Contributes to the achievement of clienteling objectives (new clients recruited, repeater rate, VIC share, net promoter score) leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
• Contributes to most daily processes under the supervision of the BM
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

• A first experience in the luxury retail environment
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English + German, a third language would be a plus
• Strong curiosity and eager to learn selling skills, sales KPIs, clientelling KPIs, brand DNA, history & collections, front and back office tools, retail procedures
• Client-centric mindset
• Open minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutions
• Team spirit, high integrity and transparency

Would you like to learn more about our teams’ day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our Linked In Retail Life page .

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.