Key AccountService Management

What you should know about us

The Aftersales Business Unit Prime Serv is seeking a Key Account Manager who combines strategic thinking with a hands‑on mentality and a strong can‑do attitude. You are a self‑driven professional who thrives on building and nurturing long‑term customer relationships in complex international environments.

You excel at managing multiple priorities with structure and clarity while maintaining a proactive and customer‑oriented mindset. Collaboration and cross‑cultural communication come naturally to you. You are a true team player who brings people together to deliver results.

Resilient under pressure and motivated by challenges, you approach opportunities with positivity, adaptability and determination. A willingness to travel internationally (approx. 2030%) completes your profile.

• Develop and maintain strong long‑term relationships with key clients acting as a trusted advisor and primary point of contact.
• Identify, pursue and execute opportunities for upselling, cross‑selling and expanding product or service portfolios within existing accounts.
• Understand client business models, challenges and strategic goals to design tailored solutions that deliver measurable value.
• Lead negotiations on pricing, contracts and service agreements ensuring mutually beneficial and sustainable partnerships.
• Coordinate cross‑functional teams to ensure timely and accurate delivery of agreed products, services and solutions. Monitor adherence to contractual obligations and service level agreements.
• Track and report key performance indicators (KPIs) – account profitability, customer satisfaction and other relevant metrics – to drive continuous improvement.
• Stay informed about industry developments, client strategies and competitor activities to proactively identify new business opportunities.
• Represent the voice of the customer internally, influencing product development, process improvements and innovation initiatives to strengthen client relationships.

• Degree in Engineering (University or University of Applied Sciences) or a related technical discipline.
• Minimum of 5 years of professional experience in an international sales organization, ideally in Oil & Gas, technical or manufacturing environments.
• Exceptional communication, presentation and negotiation skills.
• Strong analytical and problem‑solving abilities with a solution‑oriented mindset.
• High customer focus with the ability to understand complex client needs and align them with company capabilities and targets.
• Excellent command of English (spoken and written). German is a strong advantage; additional languages such as Italian are a plus.

• Hybrid working model with an open work environment – employees can choose to work remotely or from our office in Zurich; we meet in the office a few times a week.
• Professional development and personnel wellbeing programs.
• A wide selection of employee benefits covering travel, daycare, health and meals.
• Enthusiasm in contributing to a carbon‑neutral future.

Karin John (Senior Consultant Recruiting) looks forward to receiving suitable applications via our online tool.

If you have any questions feel free to contact her via email at .

Employment Type: Full Time

Experience: years

Vacancy: 1