Account Manager

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

As an Account Manager based remotely in Zurich, you will drive customer retention and revenue growth across a designated territory. You will serve as a strategic partner to local restaurant customers, helping them increase product adoption, improve online availability, and ultimately expand their business. By deeply understanding the local restaurant industry, you will proactively engage with partners to overcome obstacles and challenge current thinking with constructive insights.

Your success will directly empower restaurants to focus on their guests while ensuring long‑term partnerships and business growth.

• Lead customer retention and revenue growth initiatives within your assigned territory by proactively identifying upsell and expansion opportunities.
• Act as a trusted advisor to restaurant partners, increasing product and feature adoption to improve their online availability and business performance.
• Maintain an expert‑level understanding of all products and services to seamlessly incorporate company strategies into your customer engagements.
• Balance on‑site visits with virtual meetings to maintain high visibility and effectively engage face‑to‑face with customers in the field.
• Collaborate effectively with internal stakeholders and team members to share best practices and stay aligned with organizational initiatives.

• 5+ years of professional experience in account management, sales, or customer success.
• Proven ability to manage multiple accounts simultaneously while demonstrating strong organizational and time‑management skills.
• Demonstrated capability to use data effectively to guide decisions and influence stakeholders.
• Strong communication and relationship‑building skills to establish trust quickly and collaborate effectively.
• Proficiency in utilizing CRM software (such as Salesforce) and Google Workspace.

• Prior restaurant management or sales experience within the food and beverage industry.
• A deep passion for the intersection of hospitality and technology.
• Proven track record of consistently meeting or exceeding ambitious performance goals and expectations.

• Generous paid vacation + time off for your birthday:
• 25 days of paid vacation
• Additional paid time off for key life moments, including your wedding and moving day
• Paid parental leave
• Pension plan contributions
• Health insurance subsidy of 250 CHF per month
• Lunch‑Check Card of 180 CHF per month
• Access to Swibeco discounts and perks
• Work from (almost) anywhere for up to 20 days per yearc
• Focus on mental health and well‑being:
• Company‑paid therapy sessions through Spring Health
• Company‑paid subscription to Headspace
• Annual company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!)
• Focus on your career growth:
• Access to thousands of on‑demand e‑learnings
• Travel Discounts
• Employee Resource Groups

At Open Table, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global…