Customer Success & BusinessDevelopment - Netherlands

Help us shape the future of digital healthcare procurement.

Internship (100%) or Part-Time Professional Role (40 - 50%)

At hystrix medical, we are building a digital platform that makes procurement and sales faster, more transparent and more connected - in healthcare and beyond.

Hospitals or schools want to find the right products, suppliers and market information.

Suppliers want to be found by the right customers.

Our job is to connect the dots.

To strengthen our Customer Success Team and accelerate our activities in the Netherlands, we are looking for an entrepreneurial, hands-on personality who enjoys working with customers, developing business and turning ideas into action.

This is not a traditional Customer Success role - and it is not purely Business Development either.

You will work at the intersection of customers, suppliers, technology and market development, with a clear dedication to supporting our growth in the Dutch healthcare market.

Our preferred setup is for you to be based in the Netherlands, close to our Dutch customers and market, while travelling to our Zurich office approximately 1 - 2 times per month to work directly with the broader hystrix team.

Alternatively, you can be based in Zurich, work from our Zurich office and travel to the Netherlands approximately 1 - 2 times per month for customer meetings, Customer Success activities and Business Development.

Either way, this is a role for someone who enjoys being close to customers and close to the team.

Location: Netherlands or Zurich, Switzerland

Team: Customer Success CH & NL

Market focus: Netherlands, with selected Customer Success activities across Switzerland & the Netherlands

As part of our Customer Success team for Switzerland and the Netherlands, you will help ensure that hospitals, schools and suppliers get real value from the hystrix platform.

At the same time, you will have a clear Business Development focus on the Netherlands, working closely with and supporting our responsible Business Development Manager in expanding our Dutch customer base and market presence.

In short: make customers successful, develop relationships and help create new business.

• Support hospitals, healthcare organizations and schools in successfully using hystrix and getting the maximum value from the platform.
• Build and maintain strong relationships with customers and users across the Netherlands and, where relevant, Switzerland.
• Coordinate with suppliers regarding product portfolios, product information, specifications and data quality.
• Support onboarding, training and day-to-day customer engagement.
• Create and continuously improve platform manuals, training materials and customer-facing content.
• Support product-data uploads, database management and platform administration.
• Translate customer feedback and market needs into actionable input for our Product and Technology teams.
• Help identify opportunities to increase platform adoption, customer engagement and measurable customer value.

• Identify and engage potential hospitals, healthcare organizations and other relevant market participants.
• Support outreach, follow-ups and the development of new customer relationships.
• Participate in customer meetings, presentations, demonstrations and market-development activities.
• Help move opportunities from first contact towards pilots, projects and long-term partnerships.
• Maintain and develop our CRM and customer/prospect database, ensuring that interactions, opportunities and next steps are properly tracked.
• Help us understand the Dutch market even better; its organizations, decision-makers, needs, challenges and opportunities.
• Bring your own network, healthcare…