Sales Coordinator; m​/f​/d

The Sales Coordinator On-Trade supports the commercial success of the On-Trade business in Switzerland. As a trusted partner to the Sales team, the role ensures efficient sales operations, high-quality customer coordination, accurate commercial execution, and actionable analysis of sales performance and forecasts. By coordinating internal stakeholders and headquarters, the position enables the Sales team to focus on customer and business development.
Type of contract:
Temporary (1-2 years)

Start Date:

01.12.26 or 01.01.27

• Provide day-to-day administrative and operational support to the Swiss On-Trade Sales team, including the Sales Director, National Sales Manager, Key Account Managers, and Area Sales Managers.
• Act as a key operational contact for customers and coordinate timely responses on pricing, product availability, innovations, limited editions, supply updates, and specific orders.
• Support in preparation for team & customer meetings, sales materials, product information, commercial communications, mailings, and translations.
• Manage competing requests, set priorities, and deliver accurate support within short deadlines, escalating trade-offs when required.

Commercial Analysis & Forecasting

• Own the preparation and timely distribution of sales reports, dashboards, statistics, and performance updates.
• Analyse results by salesperson, customer, region, and product to identify trends, performance gaps, root causes, risks, and opportunities.
• Present clear conclusions, alert relevant stakeholders to material variances, recommend actions, and follow up on agreed corrective measures.
• Support volume planning and phasing by area sales managers; analyse actuals versus forecast, explain variances, challenge assumptions, and update forecasts based on trends, customer input, risks, and opportunities.
• Monitor SKU quotas and commercial allocations for limited-volume products at product level.

Pricing, Contracts & Trade Spend

• Manage pricing, sales conditions, and rebate schemes in line with approved agreements.
• Resolve pricing discrepancies and coordinate the approval, documentation, and administrative follow-up of annual customer contracts through the relevant compliance tools.
• Monitor commercial partnerships, volume objectives, rebates, NSI, FTT, kickbacks, accruals, and trade spend, ensuring accurate budget visibility.
• Control partnership invoices, execute kickback processes, and support the follow-up of overdue payments with Finance and the Sales team.
• Handle pricing, contractual, financial, customer, and individual performance information with strict confidentiality.

Systems, Data & Process Excellence

• Maintain customer hierarchies, sales conditions, rebate structures, and commercial partnership agreements in SAP/Vistex.
• Act as a key contact for CRM and sales systems administration, ensuring accurate customer and commercial master data.
• Ensure data quality and consistency for reliable reporting, forecasting, pricing, and performance analysis.
• Manage POSM, samples, free goods, and activation materials; track promotional execution and recommend improvements with Sales and Marketing.
• Maintain internal control procedures, ensure compliance across sales administration and financial processes, and drive continuous process improvement.

Education

• Bachelor’s degree in Business Administration, Sales, Finance, Supply Chain, or a related field.

Professional Background & Experience

• Minimum 2 to 4 years of experience in sales administration, sales coordination, or commercial support, ideally within the luxury, wines & spirits, or FMCG sector.
• Experience working in a multi-market, international, or matrix environment (interacting with local commercial teams, regional markets like Switzerland/Austria, and…