Forward Deployed Engineer

Job Category:
Software Engineering

We are looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can design and develop bespoke solutions leveraging our Agentforce platform and other cutting‑edge technologies, mentor junior peers, and drive transformative AI solutions from concept to deployment and ongoing optimization.

• Drive Tangible Outcomes through Hands‑On Implementation: Own end‑to‑end technical delivery of complex AI solutions, write critical code, configure systems, troubleshoot issues, and guide junior team members to measurable business impact.
• Build Transformative AI Solutions: Design, develop, and personally implement high‑quality, scalable production systems, including AI and LLM‑based intelligent agents and automated workflows on the Salesforce platform.
• Engineer Bespoke Agentic AI Solutions: Work directly with customers to build custom intelligent agents that meet unique business requirements and integrate seamlessly with existing ecosystems.
• Data Configuration & Integration: Own the data lifecycle from design to efficient pipelines, ensuring data is ready, optimized, and secure for advanced AI applications.
• Proactively Remove Technical Blockers: Identify, analyze, and resolve complex technical challenges during all phases of delivery, from data integration to model deployment and agent orchestration.
• Drive Agentforce Innovation: Lead the development of bespoke intelligent agents, automate intricate processes, and shape the strategic direction of our platform.
• Become a Trusted Strategic Partner: Embed with client teams to translate operational challenges into actionable technical requirements and lead technical discussions.
• Conduct Deep‑Dive Technical Debugging and Root Cause Analysis: Optimize performance and reliability through detailed analysis and troubleshooting of system interactions and AI model behaviors.
• Lead Rapid Prototyping and Iteration: Develop proofs‑of‑concept and MVPs quickly, coding alongside client teams to demonstrate capabilities and gather feedback.
• Implement and Enforce Best Practices: Evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions.

• 5+ years of experience in end‑to‑end delivery of high‑quality, scalable production solutions.
• Strong background in Computer Science or a related engineering discipline.
• Expert‑level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).
• Extensive experience building and deploying solutions with AI/LLM technologies, including prompt engineering and agentic frameworks.
• Deep expertise in data modeling, processing, integration, and analytics with enterprise platforms such as Salesforce Data Cloud, Snowflake, Databricks, or Big Query.
• Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development.
• Demonstrated entrepreneurship, a “get‑things‑done” attitude, and a focus on fast, impactful delivery.
• Exceptional collaboration, communication, and presentation skills.
• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects.
• Ability to travel up to 60% of the time as needed to customer sites.

• Extensive experience with Salesforce Data Cloud and/or Agentforce platform.
• Experience deploying conversational AI solutions within highly regulated industries.
• Expert‑level experience with Apex and/or Python in a professional setting.
• Prior experience in a customer‑facing, hands‑on technical lead or architect role.
• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect).
• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds).
• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development.
• Experience contributing to open‑source AI frameworks or libraries.

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All decisions regarding recruitment, hiring, and employment are made on the basis of merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or any other classification protected by law.