Klantcontact & Conversational AI - Business Informatie Analist
Job in
8000, Zwolle, Overijssel, Netherlands
Listed on 2026-08-30
Listing for:
Univé Verzekeringen
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, IT Consultant -
Business
Business Systems & Technology Analysis
Job Description & How to Apply Below
Univé Verzekeringen zoekt een Business Informatie Analist (BIA) die samen met een multidisciplinair team werkt aan vernieuwing van het klantcontactlandschap. Je vertaalt businessbehoeften naar concrete oplossingen in samenwerking met IT, leveranciers en stakeholders en denkt mee over platformonafhankelijke bouwblokken en AI-gedreven conversational toepassingen.
Je analyseert klantreizen, ondersteunt bij implementatie van een nieuw ledencontactplatform en bewaakt samenhang tussen processen,
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