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English for Tourism & Hospitality

We recommend the following books for ESL purposes:

1. Welcome Student's book : English for the Travel and Tourism Industry by Leo Jones, Paperback: 126 pages, Cambridge University Press; (March 28, 1998)

Welcome is a course for people working or planning to work in the tourism industry at the lower intermediate to intermediate level. It covers a range of work areas--hotels, restaurants, travel agencies--and focuses on the employees dealing with customers in a variety of typical situations. The course contains 50 90-minute lessons on double page spreads so it is easy to use. The 50 units are grouped into ten thematic modules. The course develops all four skills: listening, speaking, reading and writing, but places particular emphasis on getting students to carry out realistic and engaging communicative tasks. The Student's Book, which is in colour, is accompanied by a Teacher's Book and the audio material is available on both cassette and CD.

2. High Season: English for the Hotel and Tourist Industry by Keith Harding, Paul Henderson; Paperback: 176 pages Publisher: Oxford University Press

For Intermediate Level: Trainees and employees in the hotel and tourist industry who need English both to communicate with guests and to negotiate with English speakers.

How can it be used?: For short, intensive courses. For use with less intensive classes held once or twice a week. Key features

There are 12 free-standing units which cover a range of important topics, such as: Types of accommodation; Dealing with complaints; The business traveller.
Each unit contains a balanced variety of listening, speaking, reading, and writing activities. A Language study section in each unit concentrates on the language structures that occur frequently in the context of hotel work. The reading and listening materials are authentic wherever possible and have been put together with the co-operation of a number of hotel chains, independent hotels, and tour operators. The text types vary from formal letters to computerized bills and rooming lists. Key vocabulary is introduced in context through the reading and listening passages, and is developed in Word study sections. The Vocabulary section at the end of each unit consists of a monolingual glossary of important words and expressions.

3. First Class English for Tourism by Trish Stott and Roger Holt Michael Duckworth (Workbook); Publisher: Oxford University Press

For Lower-Intermediate Level: People working or training to work in all areas of the tourist industry.

Teaches essential vocabulary for tourism in the nineties. Provides relevant, thorough practice in all four language skills. Contains 20 units covering all aspects of tourism, including growth areas such as special interest holidays and conference organizing. Appeals to students worldwide through the use of international settings. Presents clearly-structured units, with at least one listening section, a language study section with practice exercises, and an activity section. Features reading and letter-writing sections. Includes a word list of core vocabulary in English, French, Italian, Spanish, German, Turkish and Japanese.

4. Going International by Keith Harding; Publisher: Oxford University Press

For Upper-Intermediate Level: Students of tourism. Experienced professionals already working in the industry.

The course is topic-based, and focuses on key situations and issues that students will encounter during their professional lives. Each of the 12 units offers a range of reading and listening tasks developed from up-to-date, authentic sources which present the topic in a variety of stimulating ways. Practice is given in all four skills. Language focus sections review important areas of grammar, functional language and pronunciation. There is a strong emphasis on vocabulary development. End-of-unit sections summarize essential, up-to-date vocabulary for each topic area. Practical and realistic 'Output' tasks allow learners to apply new language and skills in work-related contexts. At the end of each unit an extended 'Activity' incorporates the subject matter and language work of the whole unit.

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