Online Loss Prevention Training

Loss Prevention Training:
The Loss Prevention Academy/WZ Academy offers online, e-Learning courses in Loss Prevention (LP) to students worldwide. We have developed courses for the individual interested in getting into loss prevention and for those that are in the field and want to move up. Are courses are excellent for small business owners to combat the effects of shortage and safety.

Our first three courses are "position based” and are tailored to a specific position within the store, district or corporate office. The next two are focused on specific training within a position. These courses apply to any type of retail whether they are grocery, specialty or big box. The overall concepts of shortage and safety programs apply to any Country that has retail stores and we feel our training would be appropriate world-wide.

Loss Prevention for Employees:
This is a 2 hour course covering basic concepts of shortage control and safety for the hourly employee position. It is designed for new employees in retail or as a refresher for seasoned ones. This course covers topics like:

Why shrink and safety are important issues
Loss Prevention terminology
Common shoplift methods
Shoplift prevention methods
How they can impact shoplifting
What to do if there is a robbery
Importance of paperwork accuracy
Safety programs
Avoiding the temptation to steal

Loss Prevention for Managers:
This 10 hour course is designed for the Loss Prevention, Store and Asst. Manager Position within the store. This training goes beyond the basics and is designed for the manager position that is responsible for shortage and safety.  This can also be an excellent course for District Loss Prevention Managers, Investigators, Store Owners and any support positions for the LP Department.  At the end of the training they will understand all aspects of shortage and safety control and how to engage the employees to “make it happen”. This course covers topics like:

How to conduct successful inventories
Store’s shortage path
Shoplifting and employee theft
Opening and closing standards
Importance of operational excellence
Why ROI is important to getting more programs
How distribution shrink impacts the number
How to build a loss prevention culture
Hiring the right employee
Controls at the front end

Loss Prevention Detective:
This 10 hour course is for the person that wants to become an undercover loss prevention detective. It is designed to cover everything they will need to know to catch shoplifters, identify dishonest employees and prepare them for the next position in their career as a manager. This course would also apply to law enforcement officers that need additional training in this area of crime. This course covers topics like:

Methods of shoplifting
Surveillance techniques
Shoplift prevention methods
How to make a stop
How to minimize liability
Ways employees steal
Loss Prevention terminology
Laws you need to know
Report writing standards
Testifying in court
Organized retail crime
Tambien Disponible en Espanol

Safety for Retail 
In addition to shortage control, safety is another major area of concern with escalating costs of treatment for a retailer. This area of responsibility often falls under Loss Prevention to develop and maintain a program. This course covers all of the information needed to assist the person responsible for safety on how to build a safety program via programs and awareness:

Root causes of accidents
Claims management
How to build an awareness program
Additional programs for DCs
How to engage all employees
Use of incentives
Manging regulatory visits
How to challenge fines
Developing an effective audit program

WZ Investigative Interviewing for Loss Prevention/Human Resources/Employee Relations
This 10 hour course offers the proven techniques developed by the Wicklander-Zulawski (WZ) group on Interviewing and Interrogation. They have been the leaders in classroom training and have partnered with us to bring the training online via the Academy's site. Topics included:

How to prepare for the interview
Legal aspects you need to know
Interpretation of behavior
Use of rationalizations
Admission interview
How to handle denials
Obtaining and developing the admission
Preserving the Statement

*  Includes a sample video of an interview

LP "Master" Course 
This course offers four courses at a reduced price:

LP Detective
LP for Managers
Safety for Retail
WZ Investigative Interviewing

WZ Investigative Interviewing for Human Resources/Employee Relations
Specifically developed for HR/ER professionals, this 10 hour course teaches the proven interviewing techniques developed over the last 30 years by Wicklander-Zulawski (WZ).

Preparing for the Interview
Legal aspects of interviewing
Interpretation of behavior
Use of rationalizations
How to structure an interview
Preserving the statement
Admission Interview
Handling denials
Obtaining the admission
Development of the admission
And more...