Learning Support & Development Specialist

The Learning Support & Development Specialist I

Job Description The Opportunity The Learning Support & Development Specialist I role offers the opportunity to provide specialized technical support for the university’s teaching and learning technologies within the Worldwide Campus environment. The position plays a key role in ensuring seamless access to academic systems by supporting students, faculty, and staff through multiple service channels, including phone, email, web conferencing, and a centralized ticketing system.

In this role, you will collaborate with a diverse group of stakeholders—including instructional designers, instructional technologists, IT support teams, the Rothwell Center for Teaching and Learning Excellence, Scheduling, and external vendors—to identify, troubleshoot, and resolve issues related to the Learning Management System (LMS), third-party integrations, and other academic technologies that support online course delivery.

• Provide Tier 2 application support and troubleshooting for LMS platforms, third-party textbook integrations, web conferencing tools, and academic software systems
• Assist users with technical issues involving browsers, operating systems, and hardware
• Support term start processes, including course quality assurance, template validation, and course publishing
• Configure and troubleshoot third-party integrations and academic technology tools
• Maintain tracking systems for course updates, instructor changes, and term start workflows
• Process and analyze reports using Canvas Data (Tableau) to identify issues in course templates and structures
• Utilize automation tools (e.g., Power Automate, Canvas API, RPA workflows) to process updates and changes at scale
• Develop and maintain HTML/ documentation and knowledgebase articles
• Test and evaluate new and emerging educational technologies
• Support continuous improvement by identifying system issues and recommending solutions
• Perform other duties and projects as assigned by the Director of Learning Support and Development

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job.

Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off:
  Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage:
  Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave:
  Re…