Order Entry Clerk

Overlanders Manufacturing is seeking a detail‑oriented Order Entry Clerk to join our team. The Order Entry Clerk ensures accurate and efficient order processing while serving as the first point of contact for customers and visitors. This role involves entering and reviewing customer orders, coordinating with internal teams, and maintaining clear communication throughout the order lifecycle. In addition, the role supports front‑office operations, including handling calls, managing correspondence, and assisting visitors.

• Accurately and efficiently enter customer orders into the company’s database or order management system, ensuring all necessary details—product codes, quantities, and specifications—are recorded correctly.
• Thoroughly review customer orders to ensure completeness and accuracy, verifying that requested products, dimensions, materials, finishes, and other specifications align with company capabilities and standards.
• Process order changes or modifications requested by customers or internal stakeholders, updating order information accordingly and ensuring all parties are informed of any adjustments.
• Maintain organized and up‑to‑date records of all orders, including confirmations, purchase orders, change requests, and related documentation, ensuring accuracy and completeness for future reference.
• Identify opportunities for process improvement within the order entry and fulfillment process; suggest and implement enhancements to streamline workflows, increase efficiency, and improve overall customer experience.
• Maintain a high level of data entry accuracy when inputting order details, customer information, and other relevant data; perform regular data quality checks to ensure data integrity.
• Collaborate with the sales team to assist with order‑related inquiries, provide updates, and address customer requests for information or support; liaise between sales representatives and production/fulfillment departments as needed.
• Handle incoming calls efficiently, providing assistance, answering inquiries, and directing calls to the appropriate department.
• Welcome and support visitors, customers, and staff with professionalism and courtesy, ensuring a positive experience.

• High School Diploma required.
• Previous experience in order entry, administrative, customer service, or manufacturing environments is an asset.
• Strong attention to detail and data entry accuracy.
• Familiarity with ERP/order management systems is preferred.
• Basic understanding of manufacturing processes (sheet metal, fabrication, etc.) is an asset.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong communication, organization, and problem‑solving skills.
• Ability to work in a fast‑paced, team‑oriented environment.

Location:

Abbotsford, BC.

Shift: Day Shift – Monday to Friday, 8:00 am to 4:30 pm.

Wage: $18‑$24 per hour (Dependent on experience).

• Safety First – The health and safety of our employees is our top priority.
• Fair and Equitable Pay – We believe in fair and equitable pay for all our employees.
• Comprehensive benefits – Medical, dental, extended health, disability, life insurance, Employee Assistance Program, company‑matched RRSP, bonus plans, and Employee Share Purchase Plan.
• On‑the‑Job Training – Whether you have experience or are new to the manufacturing industry, we provide on‑the‑job training to enhance your skills and help you grow.
• Inclusive Work Environment – We value diversity and strive to create a team‑based, inclusive culture where every opinion is valued.
• Belonging and Psychological Safety – We strive to create a culture of belonging and psychological safety.
• Community and Trust – We foster a sense of community and trust within our team.
• Innovative Technology – Utilizing advanced 3D design software and a robust array of specialized metal fabrication equipment.
• Pride in Work – We take pride in our work and are committed to quality manufacturing excellence.
• Quality Assurance – Our commitment to quality assurance best practices and continuous improvement; ISO 9001 certified.
• Facilities – Large, clean, indoor facilities equipped with state‑of‑the‑art machinery and tools; free onsite parking, lockers, and lunchroom with free coffee and tea.

We thank all applicants for their interest; only those selected for interview will be contacted.